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Citi Adds New Features To Mobile App

[Wednesday, November 16th, 2016]

Disputing a charge on your credit card is never a fun chore, but if you have a Citi credit card, it’s about to get easier, at least.

Customers can now dispute charges through the Citi mobile app if they have an iPhone. Valid reasons for dispute that can be processed via the app include receiving a damaged item, a returned purchase, or a duplicate charge. Cardholders can submit the dispute and then follow the status of their case directly, using the app. They will be notified when action is taken, and what to expect at every step.

Alice Milligan, chief customer and digital experience officer for Citi Global cards and consumer services, said the company is “intently focused” on the needs of their customers, and is “making great strides in transforming our servicing model” so that customers can do more tasks through their mobile phones or their laptops, whatever is their “channel of choice.”

More new features

Disputing a charge isn’t the only new feature of the Citi mobile app update. Customers can also request a credit limit increase, view a list of recurring charges, and enroll in paperless statements. Another thing they can do in the app is to view or download a statement, or see their FICO score.

Many credit cards now offer customers free access to their FICO scores, so they can keep track of their creditworthiness more easily, but Citi is taking it a step further by offering it right in the mobile app.

In case of cards being lost, stolen, or otherwise misplaced and therefore at risk of fraudulent charges, Citi also recently introduced Citi Quick Lock, which lets cardholders freeze their accounts with one click in the Citi Online account center, or one tap on the Citi mobile app. When the card is found, customers can unfreeze the account with another tap or click. This way, folks avoid having to cancel a card and order a new one every time they misplace a card.

These features will be introduced on the Android app later in the month, as well as on iOS for iPhone, which already offers them.

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